Privacy Policy
PRIVACY POLICY
This Privacy Policy describes how Vivienne & Mae ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website.
Vivienne & Mae is a brand operated by aidell, a company registered in the Netherlands.
PERSONAL INFORMATION WE COLLECT
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.
Additionally, as you browse the site, we collect information about:
- the individual web pages or products you view
- what websites or search terms referred you to the site
- how you interact with the site
We refer to this automatically collected information as "Device Information."
INFORMATION YOU PROVIDE
When you make or attempt to make a purchase through the site, we collect certain information from you, including:
- name
- billing address
- shipping address
- payment information
- email address
- phone number (if provided)
This is referred to as "Order Information."
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- process and fulfill your orders
- communicate with you about your order
- provide customer support
- screen orders for potential fraud or risk
- improve our website and customer experience
- provide advertising or marketing communications (where permitted)
SHARING YOUR PERSONAL INFORMATION
We may share your information with trusted third parties to help operate our business.
Examples include:
- Shopify, which hosts our online store
- payment processors used to complete transactions
- shipping and logistics partners that deliver your order
- analytics and advertising partners that help us improve our services
These partners only receive the information necessary to perform their services.
ADVERTISING AND ANALYTICS
We may use third-party tools such as analytics or advertising platforms to better understand how customers use our website and to show relevant advertisements.
These tools may collect information about your browsing activity using cookies or similar technologies.
You can control advertising preferences through your browser settings or through the settings of the advertising platforms you use.
COOKIES
Cookies are small data files that are placed on your device when you visit a website.
We use cookies to:
- improve website functionality
- remember your preferences
- analyze website traffic
- support marketing and advertising efforts
You can choose to disable cookies through your browser settings. However, doing so may affect certain features of the website.
DATA RETENTION
We retain your Order Information for our records unless and until you ask us to delete this information.
Some information may be retained for legal, accounting, or security purposes.
YOUR PRIVACY RIGHTS
Depending on your location, you may have rights regarding your personal information, including the right to:
- request access to the personal information we hold about you
- request correction or deletion of your personal data
- request limitations on how your data is used
If you would like to access, update, or request deletion of your personal information, please contact us at:
Email: info@vivienneandmae.com
CHILDREN'S PRIVACY
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time in order to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page.
CONTACT INFORMATION
For more information about our privacy practices or if you have questions, please contact us:
Email: info@vivienneandmae.com
Brand: Vivienne & Mae